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Windows 7, 8, 8.1 and 10 keyboard or mouse getting Error 10 in Device Manager

by on Mar.16, 2017, under Techie

I found this solution while working on a laptop with Windows 10 and the mouse wouldn’t work (touchpad or USB) and in Device Manager it showed Error Code 10 for the hardware not starting. Removing the device driver and re-installing didn’t help. I finally found that you need to have the following Registry keys in the Registry and set correctly (in my case the key was missing all together) to fix this problem. It can affect Windows versions 7, 8, 8.1, and 10 for ether the keyboard or mouse.

Keyboard:

  • Open regedit and browse to:
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
    1. NOTE: Do not expand the key any further!
  • Look for a REG_MULTI_SZ value named UpperFilters in the right-hand pane; if isn’t there then create it (New -> Multi-String Value)
  • Make sure the value of UpperFilters is set to kbdclass
  • Close regedit and reboot.

Mouse:

  • Open regedit and browse to:
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}
    1. NOTE: Do not expand the key any further!
  • Look for a REG_MULTI_SZ value named UpperFilters in the right-hand pane; if isn’t there then create it (New -> Multi-String Value)
  • Make sure the value of UpperFilters is set to mouclass
  • Close regedit and reboot.

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